Cancellations will be considered only if the request is made within 24 hours of placing an order. You will have to send us an e-mail to firstname.lastname@example.org with your order number. We can cancel your order and refund your amount. However, the cancellation request will not be entertained if the orders have been processed and the shipping has been initiated.
Our products go through 3 levels of quality check to ensure that the item delivered to you is in a perfect condition. However, there is always a remote chance that it may be damaged in transit,i.e.,the outer packing of the product is partially open,torn or tampered with, or by mistake a wrong product has been delivered to you. We request you to immediately intimate us on mail(email@example.com) the current condition of the parcel, with signs of tampering and other visible details before accepting the delivery from the courier company.
If you notice manufacturing/workmanship errors on your newly purchased product, we can repair the product for you. If repairs are not possible, a replacement will be provided. This is valid within 3 days from the day of delivery and does not cover any wear and tear due to usage.
Please note that for repairs, customers are responsible for one way shipping charges.
Once the defective product is inspected and a defect is found due to the manufacturer’s workmanship, we will repair, at our cost, or replace the product with the same style.
Manufacturing/ workmanship defects include problems with zippers, loose or broken stitches, hardware and lining.
Normal wear and tear is not a defect. Over time leather may fade or spot and the edges may show signs of wear. This is a natural and normal process and is not covered under the Ecstatic bags warranty.
Colour Mismatch : 1) Colour difference might exist because of different screen resolutions. Slight colour mismatch between the real colour and the screen colour may not mean the item is defective. We have made every effort to match the true colour to the screen colour. Your understanding will be greatly appreciated.2)If you are confident that you have received a wrong colour item(for example, you ordered white , but we sent you black), please contact Customer Service.
The dimensions of every product is mentioned in the site, please go through the specifications carefully before you order. There is no return for size issues.
Zippers that are worn out and damaged by improper use are not considered defective.
Ecstatic bags cannot guarantee or replace products damaged by neglect or mishandling, including exposure to moisture, severe tears in leather or lining and ink marks and stains.
Under product care we emphasize that our products are delicately hand-crafted so each piece is unique and no two pieces are alike. The leather used for our products are naturally dyed and untreated. Please refrain from direct contact with water, oil, light courses and light-coloured garments.
Modes of Refund:
Cash on Delivery
If the order was placed using payment option as Cash on Delivery, we will refund you the price paid of the product (excluding the shipping charges) through NEFT, cheque in favour of the “billing name” provided at the time of placing the order or refund coupon.
Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, the price paid of the product will be refunded (excluding the shipping charges) will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 10 working days after receipt of the product . However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by us.